GENERAL TERMS AND CONDITIONS FOR ACCOMMODATION AND STAY

CHECK-IN TERMS
Hotel guests are checked in after 14:00 on the day of arrival.
The cost of the reserved stay is payable in advance on the day of check-in, in euro (EUR).

ROOM CHECK-OUT
Rooms must be vacated by 12:00 noon on the day of departure.
If the room is vacated between noon and 17:00, a fee amounting to 50% of the overnight stay rate is due.

If the room is vacated after 17:00, a charge amounting to 100 (one hundred)% of the overnight stay rate is due.


If you wish to retain the room or extend your stay, please ask a Reception staff member whether this is possible.

Please note that in the event of late check-out or an extension of stay, the room may be changed with a different one.

Reservations are held until 24:00 (midnight) on the respective day of arrival.

STAY
Each time you leave the room, the key must be left at Reception. A lost key is charged at 15 euros. 15 Removing hotel property (towels, duvets, sheets, pillows, and other belongings) from the hotel and using it on the beach is not permitted.
Friends and visitors may be received in the hotel’s common areas.

 FOOD AND DRINKS
In order to comply with hygiene requirements, in accordance with the regulations of the Bulgarian Food Safety Agency, bringing in and storing perishable food products in the hotel rooms is not permitted.
Exceptions are allowed for dietary and diabetic products, with the explicit consent of the Manager.
Preparing food in the hotel rooms, as well as the use of household and electric heating appliances, is not permitted.

SMOKING AND ALCOHOLIC BEVERAGES
In accordance with Bulgarian legislation, the hotel implements a no-smoking policy in all indoor areas of the complex.
Guests who do not comply with our policy will be fined 76.69€ / 150 leva, which will be added to the room bill.
The designated smoking areas are located within the hotel’s outdoor areas.

BEHAVIOUR
The hotel does not tolerate:

1. unacceptable levels of noise or guest behaviour;
   

2. arrogant behaviour by persons in an obviously intoxicated condition, or chaotic behaviour that destroys or threatens to destroy hotel property;
   

3. breach of public order.

We kindly ask hotel guests to keep quiet and respect the right of the other guests to peace and rest during the hours designated for rest: from 14:00 to 16:00 and from 23:00 to 09:00 in the morning.

Should guests refuse to comply with the requirements, the hotel reserves the right to terminate the reservation without being liable for any refund or compensation.

PETS
Pets (up to 3 kg) are allowed in the hotel subject to a fee of 5 euros per day, but walking them is permitted only outside the hotel. In the common areas, they must be carried in arms.

CHILDREN

Guests are obliged not to leave their children unattended on the hotel premises.

HOUSEKEEPING SERVICES
Rooms are cleaned daily between 08:00 and 16:00. If a ‘“Do Not Disturb’” sign is displayed until 15:00, the room will be cleaned the following day. If you need anything after 16:00, please ask at Reception.

LOST PROPERTY
If any items are found, the management of the complex undertakes to contact the guest and send the lost item at the owner’s expense.
The management of the complex bears no responsibility for lost, damaged, or stolen personal belongings that are not reported and not claimed within 30 /thirty/ days.

COMPLAINTS, REFUNDS, AND DAMAGES
Any comment or complaint regarding the stay must be made to the Hotel Manager during the stay so that the matter may be resolved immediately.
Rooms must be kept clean. The hotel reserves the right to charge guests for damages caused intentionally, through negligence, or through carelessness. If the damage is discovered after the guest has departed, the hotel reserves the right to send an invoice for the amount due for the repair.
The hotel assumes no responsibility for services provided to guests by third parties.

CONSEQUENCES OF BREACHING THE HOTEL POLICY
All guests and staff are expected to adhere to the general terms and conditions for accommodation and stay at the hotel.
In the event of established violations, the hotel management may proceed with the immediate termination of the reservation, without being liable for any refund or compensation.