Cancellation, booking and payment policy

RESERVATION POLICY

1. To make a reservation, you can use the following methods:

   1. lease call 0899411987 to check for available dates and rooms. Upon confirmation of your reservation, an advance payment of 50% of the total amount must be made to the specified bank account within 3 days of the reservation confirmation. The remaining balance is payable on-site (in cash) upon arrival at the front desk. You must specify the full name used for the reservation and the check-in date as the reason for payment on the payment order. Reservations are guaranteed upon prepayment of 50% of the total amount.

   2. Directly through the booking system on our website by paying with a credit card via a virtual POS terminal: www.hotelelit-bg.com

• We do not add any additional (booking) fees to the room rate, and we do not personally charge your credit/debit card, as you pay directly through the virtual POS terminal provided by the bank that has supplied the Hotel with this service.

• We do not require your credit or debit card information to secure your reservation. Our system redirects you to a virtual POS terminal provided by DSK Bank, which has made this virtual POS terminal available to the Hotel. Once you have confirmed your desired service on the website, you submit your credit or debit card information directly to DSK Bank, which processes the prepayment.
  

• Payments are securely processed by a third party (DSK Bank) and are transferred directly from your bank account to the hotel’s bank account. Hotel Elite does not make, accept, or process payments; this is done through the bank’s virtual POS terminal.

1. 3. By bank transfer, specifying your name and the reservation dates as the payment reference.

We accept the following cards:

2. If payment for reservations is not received by the specified deadline, the hotel reserves the right to cancel them without notice.

CANCELLATION POLICY

1. To cancel a reservation you have made, please send a written request via email to: reservations@hotelelit-bg.com

   1. If a confirmed reservation is canceled up to 14 (fourteen) days prior to arrival, the customer is not liable for a penalty, and the prepaid amount is refunded in full within 14 (fourteen) days of the cancellation date, via a chargeback to the card used for payment.

   2. If a reservation is canceled 14 days or fewer before the check-in date, the prepaid amount will be retained by the Hotel as a penalty.

   3. In the event of a no-show, the hotel reserves the right to retain the full reservation deposit. A room, apartment, or studio that has not been occupied by 10:00 PM on the day of the reservation will be considered a no-show, unless a prior arrangement has been made.

   4. If the guest shortens their stay at the hotel, they are required to pay a penalty equal to the cost of one night’s stay.

   5. If you change a reservation made with a discount or an early booking, you will lose your right to the discount. Changes will be made at the current rates.

   6. Changes to the dates of stay and the number of nights may be made free of charge up to 48 hours prior to the check-in date, subject to availability. In the event of changes made after this deadline, the hotel reserves the right to charge additional fees or require prepayment.

   7. In the event of an early checkout or departure, the entire stay will be charged!
      

2. EXCEPTIONS

• Cancellations due to unforeseen circumstances (such as force majeure/’Acts of God’) will be considered on a case-by-case basis. The hotel reserves the right to determine whether such cases will be exempt from cancellation fees.

• The hotel reserves the right to adjust prices and terms and conditions in the event that the Government of the Republic of Bulgaria changes the current taxes or imposes other regulatory changes.

• The hotel reserves the right to change its prices and special offers based on demand and current availability.